We look forward to welcoming you as our guest. When you make your booking you are entering into an agreement with us. Please read our terms and conditions of booking below.
Please note the cancellation policy before committing to a reservation. In order for us to confirm a reservation, credit/debit card details are required to secure your booking. Payment may be taken anytime after booking, or if the booking is cancelled within 7 days of the scheduled date of arrival, or you do not show, or you use the card to pay on departure. We also reserve the right to pre-authorise the card with a charge equivalent to the room(s) single night rate. If you are unable to secure the booking with a credit/debit card then we require payment by bank deposit for the full amount of the stay. We will then send confirmation once the money has cleared. Bookings made online may be subject to differing terms and conditions in force at the time of booking. This is to protect your security in carrying out the booking and providing credit card details over the internet.
Cancellation by the Guest
We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases. In the event of a cancellation up to 7 days prior to the scheduled date of arrival no charge will be made. If you cancel your reservation within 7 days of the scheduled date of arrival a cancellation charge equivalent to the room(s) single night rate will be made. Guests failing to arrive, without notification, may be responsible to a charge equivalent to the total reservation price.
We take all Bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with Stay Dunedin Ltd for accommodation that is pre booked (verbal or written) forms a legally binding contract. For this reason we advise that you take out a suitable insurance product to cover against unexpected costs such as cancellation fees. In addition, we may take legal action, through the Courts, to recover any outstanding debts.
Cancellation by Us
Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into local accommodation of a similar standard of room(s). Should this establishment be more expensive than Stay Dunedin Ltd, we will pay the difference for the first night of your stay. Our liability will not extend beyond these conditions.
Bonne Nuit Car Parking
A car park is available for guests’ use in the car parking area beside the building. Cars parked here are at owners risk.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.
We reserve the right to change our prices at any time. This does not affect bookings already made.
Stay Dunedin reserve the right, at its discretion, to terminate, without notice, an individuals stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non compliance of our non smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.
All published rates are inclusive of GST at the current rate.
We reserve the right to amend these terms and conditions at any time.
You acknowledge and agree that all intellectual property rights (including, but not limited to, copyrights (including rights in software), trademarks, database rights, patents and inventions) in and relating to the service are owned by us and our licensors or contractors. Nothing in this agreement operates to transfer any such intellectual property rights to you.
We reserve the right to assign or sub-contract any of our rights and obligations under this agreement without notice to you. If any provision of this agreement is found to be unenforceable by a court of competent jurisdiction, the other provisions shall nevertheless remain in full force and effect. This agreement is governed by the laws of New Zealand and the parties hereto submit to the non-exclusive jurisdiction of the New Zealand courts.